UNABLE TO HELP CLIENT WITH PAYMENT ARRANGEMENT

<p>Unexpectedly I have run into a negative financial situation due to my husband losing his job through the company liquidating in April 2016. He hasn't managed to find a job since then and now I am the sole supporter of my family with 2 school going kids. I can no longer afford the monthly installments. I called and sent out emails to Direct Axis contact centre in order to make a payment arrangement for a reduced premium, whereby I was told my account was not in arrears so there was nothing they could do??? It first had to go into arrears which means that now I must go and cancel the debit orders so my account will go in arrears. I am not saying that I don't want to pay. It is just that I cannot afford the full amount. I can for now only afford half of that premium which I am currentlyy paying. Surely they could assist in some way. in order to protect the consumer. Any suggestions what I can do or if anyone can be of assistance to me???? </p>