RS
Ruaan S
1 reviews | Active since May 2018
29 Mar 2022, 09:15
Unable to get proof of payment
SO I phoned Direct Axis...to get a settlement amount...get the settlement amount and I am advised to do a transfer on the FNB App then layment would reflect the next day...from the app I am unable to get proof of payment,so I phone them the next day to which they confirm,they can see the payment...but they can not give me a statement till after 10 days...Why???
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Replies (5)0
Replies (5)
DirectAxis's replyOfficial
29 Mar 2022, 10:05 Hello Ruaan,
Thank you for reaching out to us.
Apologies for the unpleasant experience in trying to close your account.
When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Your loan account will be closed on the 05th of April, we’ll continue to monitor your account and email you a paid-up letter as soon as it is closed.
Team DirecAxis
Thank you for reaching out to us.
Apologies for the unpleasant experience in trying to close your account.
When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Your loan account will be closed on the 05th of April, we’ll continue to monitor your account and email you a paid-up letter as soon as it is closed.
Team DirecAxis
DirectAxis's reply29 Mar 2022, 10:05
Official
Hello Ruaan,
Thank you for reaching out to us.
Apologies for the unpleasant experience in trying to close your account.
When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Your loan account will be closed on the 05th of April, we’ll continue to monitor your account and email you a paid-up letter as soon as it is closed.
Team DirecAxis
Thank you for reaching out to us.
Apologies for the unpleasant experience in trying to close your account.
When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process.
The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. Your loan account will be closed on the 05th of April, we’ll continue to monitor your account and email you a paid-up letter as soon as it is closed.
Team DirecAxis
RS
Ruaan S's updateReviewer Update
30 Mar 2022, 11:42Thank you, please grant me written confirmation that you received payment and that the account is in the process of being closed, what is so difficult about that???.
I can not rely on a consultant just telling me my account will not be debited.
Thank you ,I will await a written response!
I can not rely on a consultant just telling me my account will not be debited.
Thank you ,I will await a written response!
RS
Ruaan S's update30 Mar 2022, 11:42
Reviewer Update
Thank you, please grant me written confirmation that you received payment and that the account is in the process of being closed, what is so difficult about that???.
I can not rely on a consultant just telling me my account will not be debited.
Thank you ,I will await a written response!
I can not rely on a consultant just telling me my account will not be debited.
Thank you ,I will await a written response!
RS
Ruaan S's updateReviewer Update
30 Mar 2022, 12:33I had the same reply from one of your consultants on monday...all I am asking is a written confirmation on a letter head that my account is paid up and that it is in the process of being closed...after the 10 business days like I was told verbally...you are the only credit provider that refuse to do this why...Instead I got two calls today from DIRECTAXIS with a new loan offer.
RS
Ruaan S's update30 Mar 2022, 12:33
Reviewer Update
I had the same reply from one of your consultants on monday...all I am asking is a written confirmation on a letter head that my account is paid up and that it is in the process of being closed...after the 10 business days like I was told verbally...you are the only credit provider that refuse to do this why...Instead I got two calls today from DIRECTAXIS with a new loan offer.
DirectAxis's replyOfficial
30 Mar 2022, 12:34Hello Ruaan,
Thanks for reaching out to us.
We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
Thanks for reaching out to us.
We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
DirectAxis's reply30 Mar 2022, 12:34
Official
Hello Ruaan,
Thanks for reaching out to us.
We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
Thanks for reaching out to us.
We're pleased to confirm that your account is now closed. A paid-up letter has been emailed to you and you should receive it during the course of the day.
If you require further assistance, please let us know.
Team DirectAxis
RS
Ruaan S's updateReviewer Update
30 Mar 2022, 12:36Thank you I received a letter!!!
RS
Ruaan S's update30 Mar 2022, 12:36
Reviewer Update
Thank you I received a letter!!!