BM
Ben M
1 reviews | Active since Jul 2013
21 Aug 2023, 12:55
Unable to get my latest statement
Very poor service! Just asking for my latest statement. No one ever follows up on issues. I've been trying to get my latest statement since the 14th of Aug. Today is the 21st of Aug. The consultant promised to phone me back with why I have not received my statement. This after I pleaded to please give me a call.
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
21 Aug 2023, 14:06Hello Ben,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply21 Aug 2023, 14:06
Official
Hello Ben,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
21 Aug 2023, 14:13Hello Ben, your statement is generated quarterly. The current available statement is until the 13 July and the next statement will be generated on the 13th of September. We have received an extra payment of R1500 which you paid on the 20th of July. Team DirectAxis
Best regards,
DirectAxis's reply21 Aug 2023, 14:13
Official
Hello Ben, your statement is generated quarterly. The current available statement is until the 13 July and the next statement will be generated on the 13th of September. We have received an extra payment of R1500 which you paid on the 20th of July. Team DirectAxis
Best regards,
BM
Ben M's updateReviewer Update
21 Aug 2023, 14:28I see I've received a statement from you just now, but it's not the latest one. It's the same one as received on the 14th of July.
BM
Ben M's update21 Aug 2023, 14:28
Reviewer Update
I see I've received a statement from you just now, but it's not the latest one. It's the same one as received on the 14th of July.
BM
Ben M's updateReviewer Update
21 Aug 2023, 15:07You sent another statement and it's the wrong one again!!
BM
Ben M's update21 Aug 2023, 15:07
Reviewer Update
You sent another statement and it's the wrong one again!!
BM
Ben M's updateReviewer Update
21 Aug 2023, 15:10I've been receiving statements every month on the 14th and not quarterly as mentioned in your private reply. I have proof in my inbox that this is the case
BM
Ben M's update21 Aug 2023, 15:10
Reviewer Update
I've been receiving statements every month on the 14th and not quarterly as mentioned in your private reply. I have proof in my inbox that this is the case
DirectAxis's replyOfficial
21 Aug 2023, 15:23This has been quarterly since the top up loan commence on the 20/10/2021. Would you like us to amend this to monthly? We will not be able to generate a updated statement until your next statement run.
Best regards,
DirectAxis's reply21 Aug 2023, 15:23
Official
This has been quarterly since the top up loan commence on the 20/10/2021. Would you like us to amend this to monthly? We will not be able to generate a updated statement until your next statement run.
Best regards,
DirectAxis's replyOfficial
21 Aug 2023, 15:27The statement for August is not yet available on the system and the next statement will be available on the 13th of September. We have escalated this to our Support Team.
Best regards,
DirectAxis's reply21 Aug 2023, 15:27
Official
The statement for August is not yet available on the system and the next statement will be available on the 13th of September. We have escalated this to our Support Team.
Best regards,
DirectAxis's replyOfficial
23 Aug 2023, 08:16Hello Ben, we're pleased to confirm that the team has been in touch with you and have emailed a detailed statement. Team DirectAxis
Best regards,
DirectAxis's reply23 Aug 2023, 08:16
Official
Hello Ben, we're pleased to confirm that the team has been in touch with you and have emailed a detailed statement. Team DirectAxis
Best regards,