Hellopeter
Share Your Experience
NB
Navitha B

1 reviews | Active since Feb 2013

20 Jul 2020, 09:00

Unable to get a settlement amount

Good day,

I have been trying to call the Direct Axis call centre to get a settlement amount on my loan account but no one seems to answer. I want to settle my loan account asap.

I’ve tried calling the following numbers but to no avail; *** *** ***

I have also sent an email to; ***

Is I don’t receive my settlement letter within the next 3 days, I will be cancelling my debit order.

My details are:

My Id number is *** My name is Navitha Baulraj My email address is *** My contact number is ***

Thanks

0
Replies (3)
DirectAxis
DirectAxis's reply20 Jul 2020, 10:26
Official
 Hello Navitha  We have received your review.  Please accept our humble apologies for the difficulties you have experienced trying to get through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them.  We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you.  Team DirectAxis 

Best regards,

NB
Navitha B's update21 Jul 2020, 15:34
Reviewer Update
Thank you

NB
Navitha B's update27 Jul 2020, 08:52
Reviewer Update
Good day,

1 week is gone and I haven't received feedback.

Please advise urgently.

Thanks