GM
Genevieve M
1 reviews | Active since Jul 2019
06 Feb 2023, 11:48
Un-happy customer
I have an account with DirectAxis, my problem is, on the statement the showing an amount of R154.09 in arrears, I don't understand how they operate. They deduct money from my bank account monthly so how come there is money in arrears, I can't wait for the loan to be paid up and end the relationship I have with them.
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DirectAxis's replyOfficial
06 Feb 2023, 12:50Hello Genevieve, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply06 Feb 2023, 12:50
Official
Hello Genevieve, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis