JE
Jan E
1 reviews | Active since Apr 2017
09 Dec 2020, 11:40
****ty Customer service
Direct Axis customer services suck. I have app**** for relief on my payment due to me having been retrenched in June 2020, which was approved, but they keep on deducting my debit order from my account after I've tried numerous times to stop the debit order which cost me R 110 per debit order. Every time I phoned I only get the message that says: "Sorry we can't take your call right now", and then the phone goes silent. I've even sent emails, but no response. I advise all people to stay away from Direct Axis.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
09 Dec 2020, 12:18Hello Jan,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. Our customers are important to us and we strive to provide them with excellent service.
The way Debt Relief work is unlike anything we’ve done in the past and our Support Teams are working hard to smooth out those processes. We have escalated your query to our COVID-19 Team so that you can be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's reply09 Dec 2020, 12:18
Official
Hello Jan,
Thanks for reaching out to us.
Please accept our humble apologies for the inconvenience we may have caused, we understand and acknowledge your frustration. Our customers are important to us and we strive to provide them with excellent service.
The way Debt Relief work is unlike anything we’ve done in the past and our Support Teams are working hard to smooth out those processes. We have escalated your query to our COVID-19 Team so that you can be assisted as soon as possible.
A consultant will be in touch with you.
Team DirectAxis
DirectAxis's replyOfficial
09 Dec 2020, 14:45Hello Jan,
We have received confirmation that you have been contacted and your query has been resolved. Your refund has been logged and can take up to 10 business days we will let you know should the money be paid out to you before the 10 business days.
Team DirectAxis
DirectAxis's reply09 Dec 2020, 14:45
Official
Hello Jan,
We have received confirmation that you have been contacted and your query has been resolved. Your refund has been logged and can take up to 10 business days we will let you know should the money be paid out to you before the 10 business days.
Team DirectAxis