1 reviews | Active since Nov 2015
<p>Good Morning,</p> <p> My name is Iris Kiet,I have took a loan at DirectAxis back in 2012, and i have paid the loan as per our arrangement and my account was closed, it was last month when i receive a call from call DirectAxis after 3 years they reminded me of my outstanding balance that i was not aware of and i have made the arrangengment with them that i want to settle that account, two days after this call someone from MBDCS Debts Collectors call me informing me that My DirectAxixs loan have been handed to them and i have to pay direct to them, and i have pay MBDCS Debts Collectors R1867,00 on behalf of DirectAxis like iwas instructed , i made the payment at FNB Account No ********** 6566 Ref ********** 2512 ( ********** )on the 28 April 2016. on the other hand Directaxis are have open another account and there are busy debting money from my Bank Acc, they keep on call me and sending me messages that i still owe them even when i try to explain to them that i have already made the payment, They are the one who made the arrangement or rather hand my account to MBDCS Debts Collectors , they should as well call them and check if i have pay my Account, now it seems like i have to pay two accounts.</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
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Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
Hi
We are able to confirm that a consultant has been in touch with you and resolved the matter.
We are pleased that we could assist you and resolve the matter. Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Best regards,
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