CH
Christelle H

1 reviews | Active since May 2011

08 Sept 2016, 13:15

Trying to settle my loan

<p>I have been phoning Dirextaxis for days now to get a settlement letter or statement as i want to settle my loan but no answer!!</p> <p> </p> <p>Please contact so that i can get a statement!!!</p>

0
Replies (2)
DirectAxis
DirectAxis's reply08 Sept 2016, 13:56
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,

DirectAxis
DirectAxis's reply09 Sept 2016, 10:54
Official

Hi

We are able to confirm that the matter is resolved. We have emailed you confirmation thereof.

Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.

Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.

Kind regards,
DirectAxis Customer Relationship Management Team

Best regards,