KD
Kami D
1 reviews | Active since Oct 2017
31 Aug 2021, 09:12
Trying to close my account, debt is paid.
One of the worse customer service I have experienced. I have been trying for a week to close my direct axis account, I emailed them a few times requesting a letter stating my account is settled, and I am also waiting for my refund to reflect.
Can someone please get back to me. I tried calling, my call gets dropped constantly or when I hold for a consultant, there is nobody on the other end.
So quick to give out money but when you pay them back , they drag their feet to assist you to close the account.
Get back to me please.
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Replies (2)
DirectAxis's replyOfficial
31 Aug 2021, 13:24 Hello Kami, Thanks for reaching out to us. We’re truly sorry to hear about your unpleasant experience with us, this isn’t the kind of service we aim to provide to our customers. Your account is in the process of closure and the refund has been logged. We will monitor your account and email you a paid-up letter as soon as it’s closed. Team DirectAxis
DirectAxis's reply31 Aug 2021, 13:24
Official
Hello Kami, Thanks for reaching out to us. We’re truly sorry to hear about your unpleasant experience with us, this isn’t the kind of service we aim to provide to our customers. Your account is in the process of closure and the refund has been logged. We will monitor your account and email you a paid-up letter as soon as it’s closed. Team DirectAxis
KD
Kami D's updateReviewer Update
31 Aug 2021, 13:37Thank You!
KD
Kami D's update31 Aug 2021, 13:37
Reviewer Update
Thank You!