TRYING to change bank details, but DA is ********

Three weeks ago I tried to contact Direct axis to change my details and they said somebody will contact me. So this morning still no response I once again send an e-mail, this time with ALL necessary details as they are just not responding and I am running the risk that my loan will not be paid on time. WHAT A JOKE. THey send me a sms telling me to call them. I ask the question what is the use of the CALL ME system, aren't you suppose to CALL ME not the other way around.<br> Never the less, I have now informed you in writing of the changes, therefore I have done my legal obligation. Should you not act on the instruction which is in writing and my laon is not paid and/or debit order is returned, we will see each other at the NCR. You will be held liable for bank charges on the return of each debit.<br> <br> Therefore YOU either call me or make the changes. Iam trying to do the correct thing but you are stubborn and trying to put me in a bad light