PP
Phillip P

1 reviews | Active since Dec 2012

12 Jun 2020, 10:41

TRY CONTACTING DIRECT AXIS FOR SETTLEMENT

Been trying now for three weeks to get a settlement figure, despite calling their Customer Service at ***and *** and Complaints at *** and sending e-mails, but they don't respond. I even tried registering on their website and option's not available. To everybody : just try calling them and you'll wait hours for a consultant and then they cut you off. It seems they do not want you to settle your loan and continue making profit out of interest and service fees being charged. So now, I have no choice but to block their debit order with my bank as no longer authorized. They can try taking me to court and/or reporting me to the Credit Bureaux, which I shall defend.

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Replies (1)
DirectAxis
DirectAxis's reply12 Jun 2020, 12:09
Official
 Hello Phillip,  We’ve received your review.  Please accept our humble apologies for any inconvenience caused in the process of trying to get a settlement letter from us.  We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis 

Best regards,