Totally unfair treatment!

Good afternoon,

Currently I have no other option as to be honest on this review. I will never ever refer anyone to Direct Axis. Yes very quick when you want a loan, but once you have a problem of any sort, take note nobody can assist you. Last year they deducted doubled payment from my account. After 100 phone calls, at least a R 1 000 of airtime, and emails to the NCR, they suddenly phoned me back. I explained my situation to them, but note I had to reverse the installment and explain to the bank why. Then they agreed they will assist me with my installments for six month. O wow I thought fantastic at least they understand. Then in January I received a letter from them informing me the outstanding installments should be paid immediately. I thought to myself, we had an arrangement, now I must make the payment in full!!!??? Then in February I received a phone call from a lady at Direct Axis, she informed me and yes was very helpfull, I should make an additional payment every month on sms for three months. Which I was so greatfull. Then she send me an mail. Then four days later I received a sms. Both the sms and Email had to different Bank accounts. I then was very unsure. Tried to get a hold of the lady who send me the mail, to make sure of the bank info. NOBODY KNOWS HER??? Then I made a payment, with her email address on the reference of the bank, just half of the installment, to make sure the payment is in the correct bank account. Guess what the next day I was handed over the Norman Bissit and Associates. Then again I tried to get a hold of this lady from Direct Axis who have send me the mail, Nobody knows anyone by that name. How de hell must I try to clear up a situation, if nobody knows her. Then I received a call from Norman Bisset and Association to inform me I am black listed... Wow wow wow. I explained to them the hick up with the payments. Then another lady from Norman Bisset Association told me no I am not. Then last week I tried again to talk to someone at Direct Axis to try and sort this issue out... HOPELESS CASE! At this stage I am not going to leave it here. I have the proof that I received two different bank accounts. Which one was then the correct one. And now I stress on what they going to do with my bank account, for that reason I am going to consult with the NCR., They are totally hopeless when trying to resolve issues out what they caused in the first place, secondly people are talking to you once, NOTE YOU WILL NOT BE ABLE TO TALK TO THEM AGAIN!!! I have proof that I have send 10 emails in this few days to this lady who have send me the mail as well as Norman Bisset Association., Think twice before borrowing from Direct Axis. They are quick to borrow money, they are not there for you as a client. Rather going to your bank and talk to them. Not Direct Axis. How on earth does people talk to you....but you just are put through to someone else, and then for that matter who cannot understand you????? NEVER AGAIN! But now I will send my complaint in with the NCR also. I am not going to let this go. I am a hard working citizen. Yes, went through a difficult time, but again they made the mistake, and again I as a honest person have to try and sort this mess out!!!!! At this stage I will go to the news papers also with them. I have enough proof they are a hopeless case. Change your life to uncer*****y. Just costing you money and money!