MS
Margaret S
1 reviews | Active since Jun 2013
31 Jul 2020, 10:44
Totally Ignored
I accidentally transferred R6777.00 to DirectAxis loan account instead of a bond account using Fnb online On the 29th of July 2020. I have battled the whole day yesterday trying to have the situation rectified. It has an on going story of please hold while we put you to the relevant department. Needless say I am using airtime. Yesterday late I was last able to a an individual that told me to send an email to ***. It is almost midday no one has gotten back to me with acknowledgement that they have at least received my email. This was a genuine mistake as both accounts are on my FNB profile. Please I need HELP.
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Replies (2)
DirectAxis's replyOfficial
31 Jul 2020, 14:49Hello Margaret, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We will work hard to get the refunds processed as soon as we can. Team DirectAxis
DirectAxis's reply31 Jul 2020, 14:49
Official
Hello Margaret, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We will work hard to get the refunds processed as soon as we can. Team DirectAxis
MS
Margaret S's updateReviewer Update
03 Aug 2020, 10:32Dear DirectAxis
4 days later I am still waiting have not been refunded. Your debit order has gone through on the 1st of August. Not once, I have failed to keep my promise of Paying my agreement to pay you. All I am saying refund me the money that was deposited into your account in error. Please don’t make me beg for what rightfully mine. I am heartbroken the way you handling the matter.
4 days later I am still waiting have not been refunded. Your debit order has gone through on the 1st of August. Not once, I have failed to keep my promise of Paying my agreement to pay you. All I am saying refund me the money that was deposited into your account in error. Please don’t make me beg for what rightfully mine. I am heartbroken the way you handling the matter.
MS
Margaret S's update03 Aug 2020, 10:32
Reviewer Update
Dear DirectAxis
4 days later I am still waiting have not been refunded. Your debit order has gone through on the 1st of August. Not once, I have failed to keep my promise of Paying my agreement to pay you. All I am saying refund me the money that was deposited into your account in error. Please don’t make me beg for what rightfully mine. I am heartbroken the way you handling the matter.
4 days later I am still waiting have not been refunded. Your debit order has gone through on the 1st of August. Not once, I have failed to keep my promise of Paying my agreement to pay you. All I am saying refund me the money that was deposited into your account in error. Please don’t make me beg for what rightfully mine. I am heartbroken the way you handling the matter.