MJ
Mehnaaz J

1 reviews | Active since Oct 2016

21 Nov 2016, 16:17

Totally frustrating

<p>Did application last week and sent documents through on friday. Saturday tried calling but no answer so decided to chat on facebook messenger on saturday. Received a call call than from a consultant and was told it was approved just had to wait. yesterday on facebook messenger was told payout would be today. this morning tried to call but no one answers so asked again on facebook messenger. Was ignored and when i sent another message earlier was told the application has been declined. what exactly is going on i have no idea and should have rather taken up nedbank offer. direct axis called me hour ago to check all details and than few min later sms that it declined. i call back put through to credit department and even they seem puzzled why its declined because on the notes it says minimum requirement not met so was told he will send the team leader a message and get back to me. wow this is truly frustrating </p>

0
Replies (7)
DirectAxis
DirectAxis's reply21 Nov 2016, 16:34
Official

Hi. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis

Best regards,

MJ
Mehnaaz J's update22 Nov 2016, 08:59
Reviewer Update

Looks like its just automated responses to complaints.

DirectAxis
DirectAxis's reply22 Nov 2016, 10:24
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.

Best regards,

MJ
Mehnaaz J's update22 Nov 2016, 15:38
Reviewer Update

Amazingly till now I have not received any feedback. Any chance hellopeter can add a zero rating 1 seems overrated

MJ
Mehnaaz J's update23 Nov 2016, 10:47
Reviewer Update

It will be greatly appreciated if I can be kept in loop. Till now have not received a call or email.

DirectAxis
DirectAxis's reply23 Nov 2016, 12:36
Official

All right. Please accept out apologies for this. We will be in touch.

Best regards,

DirectAxis
DirectAxis's reply14 Dec 2016, 13:21
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.

Best regards,