Totally Frustrated

If I could give a negative star rating I would. I am so frustrated! ! I app**** for payment relief on the 17th of April 2020, my debit orders have been going through as normal and even though I received a call from DirectAxis detailing the relief arrangements I have assumed that the relief was still forthcoming. I have sent numerous emails to *** and have yet to receive a response other than the automated sms that you receive saying you will be contacted within 5 days, in fact the last email that I sent was deleted unread. attached). I have tried to send emails to *** and all I receive are the automated responses. I have also tried on numerous occassions and to any number I can find on the internet for Direct Axis, to contact DirectAxis telephonically however all you hear is the automated voice until the call eventually cuts off. I have even tried to contact via facebook messenger with no success. Great customer service wouldn’t you say…not!

Then last week, I open up my clear score dashboard and see that it looks like the relief was granted and has been active since 11 May 2020 however DirectAxis have continued to submit debit orders. Debit orders went off on both the 27th of May 2020 and 26th of June – both of which was after the “activation” of the relief.

Yesterday I received an sms from FNB stating that the prime lending rate has changed and the interest rate applicable to my Cashflow Relief Plan (the one I haven't received) will be amended accordingly.

What is going on???