VH
Vanessa H
1 reviews | Active since Jul 2020
06 Jul 2020, 15:51
Totally disgusted with DIRECT AXIS
So now in follow up to my first review of attempting to pay off my outstanding loan. I paid Sanlam/DirectAxis in full. Not a word that they have cancelled my loan nothing. What they did do however is attempt to deduct the same installment off my account DESPITE receiving a large sum of money. How does a business accept my large portion of money..not have the courtesy to reply to my mail saying they would cancel my loan BUT have the audacity to try remove my hard earned money off a totally different day to when my stop order usually comes off!
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DirectAxis's replyOfficial
07 Jul 2020, 14:36 Hello Vanessa
We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to have your account settled. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We value our customers and our primary focus is to act responsibly towards them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to have your account settled. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We value our customers and our primary focus is to act responsibly towards them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,
DirectAxis's reply07 Jul 2020, 14:36
Official
Hello Vanessa
We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to have your account settled. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We value our customers and our primary focus is to act responsibly towards them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to have your account settled. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We value our customers and our primary focus is to act responsibly towards them. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
Best regards,