HT
Henry T

1 reviews | Active since Mar 2022

03 Mar 2022, 13:12

Totally discussed in their service.

I had the most terrible experience with this company. They made a double debit on my account and I was running around for two weeks for my refund but every time its excuse after excuse. After numerous unsuccessful Phone calls, I decided to visit their offices and was told they will escalate the issue and boom!!! the next day they ask me for more and more paper work which I already gave and the bank statement saying the money does not reflect in their account. And I get all of this for just being honest and wanting to do the right thing and eft the money to them when they did not deduct their monthly payment. Now they keep on taking and not returning the refund.

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Replies (1)
DirectAxis
DirectAxis's reply03 Mar 2022, 14:57
Official
Hello Henry,  Thanks for reaching out to us.  Please accept our humble apologies for the inconvenience caused in the process of trying to get a refund.  We'll look into this immediately and will be in touch with you as soon as we've gathered more information.  Team DirectAxis