GP
Gerhardt P
1 reviews | Active since Mar 2014
24 Jun 2021, 15:04
Threatening customers
Dear Direct Acxis, I change employers and my bank and payment date changes, my bank and my self change the debit date. You confirmed in writing that the new debit date was recorded on your system, after several calls and complains the correct date was debited. Two months the debit order went off. Then June you sent me an SMS (before the arranged date for the debit order) that threaten me as follows " YOU'VE FAILED TO HOUNOR YOOUR COMMITMENTTO BY YOUR PREMIUM"........Bla bla bla, really Direct Axis please get your house in order before threatens your customers, it seems that your incompetency could let to a civil court case if this will resulted to influence my credit profile.
I am waiting for your call !!!!!
Helpful (0)
Replies (7)0
Replies (7)GP
Gerhardt P's updateReviewer Update
24 Jun 2021, 15:43 Direct Acxis,
You debit ,my account on the wrong debit date and then collected bank fees of R110. When one of our consultants assist me she notified me that there is no records of any changes on a debit date but you have my new bank details but no proof that the debit date was change...... very interest.
You debit ,my account on the wrong debit date and then collected bank fees of R110. When one of our consultants assist me she notified me that there is no records of any changes on a debit date but you have my new bank details but no proof that the debit date was change...... very interest.
GP
Gerhardt P's update24 Jun 2021, 15:43
Reviewer Update
Direct Acxis,
You debit ,my account on the wrong debit date and then collected bank fees of R110. When one of our consultants assist me she notified me that there is no records of any changes on a debit date but you have my new bank details but no proof that the debit date was change...... very interest.
You debit ,my account on the wrong debit date and then collected bank fees of R110. When one of our consultants assist me she notified me that there is no records of any changes on a debit date but you have my new bank details but no proof that the debit date was change...... very interest.
DirectAxis's replyOfficial
24 Jun 2021, 17:03Hello Gerhardt, Thanks for sharing your thoughts with us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We do understand your frustration and would like to assist and change your opinion of us. We've escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
Best regards,
DirectAxis's reply24 Jun 2021, 17:03
Official
Hello Gerhardt, Thanks for sharing your thoughts with us. We apologise that you had a poor experience, we'll make sure your comments go to the department head. We do understand your frustration and would like to assist and change your opinion of us. We've escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you. Team DirectAxis
Best regards,
GP
Gerhardt P's updateReviewer Update
25 Jun 2021, 13:43 DirectAxis,
Since your reply, a consultant phone me and did the new debit date, with a increase of my premium...…. I received from this morning 07:30, threaten recorded phone calls, Calls from your Collection department, SMS's related to my payment of my account, the best one was an e-mail with my new debit date but with my old banking details, what a joke ........ I approved the debit order authorization from my bank. Till to date no one could actually explain why and how this issued happened, the bank cost that was detected from my banking details that you "supposedly" do not have and my premium "NOT HONERD". I did also received another SMS from Direct Axis today thank me for a good paying customer and increase my loan. Please explain this !!!!!!! I am still waiting for a Manager or anyone that can assist me and sent me a written explanation on what happened and what steps Direct Axis going to take to rectify your mistake.
Since your reply, a consultant phone me and did the new debit date, with a increase of my premium...…. I received from this morning 07:30, threaten recorded phone calls, Calls from your Collection department, SMS's related to my payment of my account, the best one was an e-mail with my new debit date but with my old banking details, what a joke ........ I approved the debit order authorization from my bank. Till to date no one could actually explain why and how this issued happened, the bank cost that was detected from my banking details that you "supposedly" do not have and my premium "NOT HONERD". I did also received another SMS from Direct Axis today thank me for a good paying customer and increase my loan. Please explain this !!!!!!! I am still waiting for a Manager or anyone that can assist me and sent me a written explanation on what happened and what steps Direct Axis going to take to rectify your mistake.
GP
Gerhardt P's update25 Jun 2021, 13:43
Reviewer Update
DirectAxis,
Since your reply, a consultant phone me and did the new debit date, with a increase of my premium...…. I received from this morning 07:30, threaten recorded phone calls, Calls from your Collection department, SMS's related to my payment of my account, the best one was an e-mail with my new debit date but with my old banking details, what a joke ........ I approved the debit order authorization from my bank. Till to date no one could actually explain why and how this issued happened, the bank cost that was detected from my banking details that you "supposedly" do not have and my premium "NOT HONERD". I did also received another SMS from Direct Axis today thank me for a good paying customer and increase my loan. Please explain this !!!!!!! I am still waiting for a Manager or anyone that can assist me and sent me a written explanation on what happened and what steps Direct Axis going to take to rectify your mistake.
Since your reply, a consultant phone me and did the new debit date, with a increase of my premium...…. I received from this morning 07:30, threaten recorded phone calls, Calls from your Collection department, SMS's related to my payment of my account, the best one was an e-mail with my new debit date but with my old banking details, what a joke ........ I approved the debit order authorization from my bank. Till to date no one could actually explain why and how this issued happened, the bank cost that was detected from my banking details that you "supposedly" do not have and my premium "NOT HONERD". I did also received another SMS from Direct Axis today thank me for a good paying customer and increase my loan. Please explain this !!!!!!! I am still waiting for a Manager or anyone that can assist me and sent me a written explanation on what happened and what steps Direct Axis going to take to rectify your mistake.
DirectAxis's replyOfficial
25 Jun 2021, 16:47Hello Gerhardt,
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
Best regards,
DirectAxis's reply25 Jun 2021, 16:47
Official
Hello Gerhardt,
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
We're pleased that a consultant has been in touch with you, but if you require further assistance, please let us know.
Team DirectAxis
Best regards,
GP
Gerhardt P's updateReviewer Update
25 Jun 2021, 19:22Direct Axis, Typical how you are conduct business!!
Your mistake is my problem and it is not resolved.
1. The cost of your "mistake" what about that?
2. Your threats to list me on ITC again your mistake!!
3. After your consult contacted me still the wrong details was sent to me!!!
YOUR MISTAKE was not resolved.
Your mistake is my problem and it is not resolved.
1. The cost of your "mistake" what about that?
2. Your threats to list me on ITC again your mistake!!
3. After your consult contacted me still the wrong details was sent to me!!!
YOUR MISTAKE was not resolved.
GP
Gerhardt P's update25 Jun 2021, 19:22
Reviewer Update
Direct Axis, Typical how you are conduct business!!
Your mistake is my problem and it is not resolved.
1. The cost of your "mistake" what about that?
2. Your threats to list me on ITC again your mistake!!
3. After your consult contacted me still the wrong details was sent to me!!!
YOUR MISTAKE was not resolved.
Your mistake is my problem and it is not resolved.
1. The cost of your "mistake" what about that?
2. Your threats to list me on ITC again your mistake!!
3. After your consult contacted me still the wrong details was sent to me!!!
YOUR MISTAKE was not resolved.
GP
Gerhardt P's updateReviewer Update
26 Jun 2021, 11:30 Direct Axis,
A official complaint was lodge at the Financial Sector Conduct Authority (FCSA) on how Direct Axis treat their clients.
A official complaint was lodge at the Financial Sector Conduct Authority (FCSA) on how Direct Axis treat their clients.
GP
Gerhardt P's update26 Jun 2021, 11:30
Reviewer Update
Direct Axis,
A official complaint was lodge at the Financial Sector Conduct Authority (FCSA) on how Direct Axis treat their clients.
A official complaint was lodge at the Financial Sector Conduct Authority (FCSA) on how Direct Axis treat their clients.
DirectAxis's replyOfficial
28 Jun 2021, 11:14Hello Gerhardt, We’re sorry to hear we have not given you a satisfactory outcome. We have requested that the support team engages with you to resolve any issues you may still have. Team DirectAxis
Best regards,
DirectAxis's reply28 Jun 2021, 11:14
Official
Hello Gerhardt, We’re sorry to hear we have not given you a satisfactory outcome. We have requested that the support team engages with you to resolve any issues you may still have. Team DirectAxis
Best regards,