aW
amanda W
1 reviews | Active since Mar 2021
14 Jun 2021, 12:46
THIEVING DIRECT IT WHAT THEY SHOULD BE CALLED
WAS DEBIT AN AMOUNT OF R1279.14 ON THE 10/06/21 NOW I RECEIVE AN SMS SAYING I'M IN ARREARS WITH AN AMOUNT OF R1299.55 HAVE THESE PEOPLE GONE MAD.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
14 Jun 2021, 15:56Hello Amanda, Thank you for reaching out to us. We want to thank you for your debit order payment. Please note that the debit order payment can take up to 2 days to reflect. We apologise for the premature text and will look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply14 Jun 2021, 15:56
Official
Hello Amanda, Thank you for reaching out to us. We want to thank you for your debit order payment. Please note that the debit order payment can take up to 2 days to reflect. We apologise for the premature text and will look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
aW
amanda W's updateReviewer Update
17 Jun 2021, 12:07All good and fine. An agent phoned me to ask if payment went off which I then responded with a date and time. Now I yet again receive an SMS and automated call saying thank you for payment but the account is in arrears. What arrears? I have had this problem before with you guys and have contacted Hello Peter on the same. Your statements and SMS notifications do not correspond.
aW
amanda W's update17 Jun 2021, 12:07
Reviewer Update
All good and fine. An agent phoned me to ask if payment went off which I then responded with a date and time. Now I yet again receive an SMS and automated call saying thank you for payment but the account is in arrears. What arrears? I have had this problem before with you guys and have contacted Hello Peter on the same. Your statements and SMS notifications do not correspond.