ZM
Zandile M
1 reviews | Active since Aug 2021
04 Sept 2021, 23:18
*******
DirectAxis is just stalling they have no intention of assisting me close my loan account despite the fact that I have paid the settlement amount and forwarded the proof of payment. I need to seek legal advice now.
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DirectAxis's replyOfficial
06 Sept 2021, 11:19Hello Zandile, Thanks for reaching out to us. Please accept our sincere apologies for the delay and inconvenience this has caused you. We have received your proof of payment; we’ve logged for a refund and account closure. This process takes about 5-10 business days We will keep you in the loop until everything has been taken care of. Team DirectAxis
DirectAxis's reply06 Sept 2021, 11:19
Official
Hello Zandile, Thanks for reaching out to us. Please accept our sincere apologies for the delay and inconvenience this has caused you. We have received your proof of payment; we’ve logged for a refund and account closure. This process takes about 5-10 business days We will keep you in the loop until everything has been taken care of. Team DirectAxis