LM
Lutendo M
1 reviews | Active since May 2021
11 May 2021, 22:23
They Wont Close my account and i feel ******
Capitec Settle my account but till now ,y account has not been closed and i am still getting statements stating that i need to pay my normal installment. i was told they will not close my account until they have proof of payments even when they can see on their system that the money have been paid. i have sent the proof of payment but that did not help. they have also debited my account and calculated interest even when the Capitec have been paid.... i feel robed.
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DirectAxis's replyOfficial
12 May 2021, 10:22Hello Lutendo, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Capitec is not affiliated with DirectAxis and would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance using your credit profile which is not always accurate. We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis
DirectAxis's reply12 May 2021, 10:22
Official
Hello Lutendo, Thank you for reaching out to us. Apologies for the inconvenience caused in the process of trying to get your account closed. Thank you for your settlement payment, when requesting to have your account settled, a settlement amount is calculated instructing the account to prepare for closure. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Capitec is not affiliated with DirectAxis and would still need to contact us to request the settlement quotation. Creditors make use of viewing your balance using your credit profile which is not always accurate. We’d be happy to assist, you are required to send us the proof of payment as it is a banking requirement. You may email all of the above to *** so that we can pass it onto our support team to speed up the process. Team DirectAxis