UM
Unarine M
1 reviews | Active since May 2023
11 May 2023, 11:49
They dont update payments on the bureau and intentionally make you look like a bad customer
This company is very frustrating, I paid off the arrears on my account two months ago and it still hasn't been updated on the bureau. The account is still listed under default listing, I have called and emailed countless times to no avail, OVER TWO MONTHS!!
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Replies (2)
DirectAxis's replyOfficial
11 May 2023, 13:23Hello Unarine,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Account Support Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Account Support Team and a consultant will be in contact with you.
Team DirectAxis
DirectAxis's reply11 May 2023, 13:23
Official
Hello Unarine,
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Account Support Team and a consultant will be in contact with you.
Team DirectAxis
Thanks for reaching out to us.
We want to apologise for the experience you’ve had.
It’s not our usual standard and we understand how frustrating this delay must be.
We’re sorry that you’ve had to spend so much time on this.
We have escalated the matter to our Account Support Team and a consultant will be in contact with you.
Team DirectAxis
UM
Unarine M's updateReviewer Update
11 May 2023, 13:55Thank you. I will keep regularly checking my emails for a response
UM
Unarine M's update11 May 2023, 13:55
Reviewer Update
Thank you. I will keep regularly checking my emails for a response