1 reviews | Active since Jul 2016

19 Apr 2017, 10:08

They do not read or respond to e mails

<p>i have a problem with them . i am according to their records behind with half an instalment . i mailed them explaining my situation and offered to sort this out end May . I also asked them not to keep phoning me as I am currently working in Mozambique and cannot afford the roaming. So far this morning they have called me 13 times in less than 3 hours. </p> <p>Account </p> <p> ********** 5935</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
DirectAxis
DirectAxis's reply19 Apr 2017, 10:26
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

DirectAxis
DirectAxis's reply19 Apr 2017, 14:37
Official

Hello, we're pleased to inform you that everything has been cleared up. We've made sure that you won't receive any calls from us. Our accounts department has also sent you a detailed statement via email. If you still have any questions or you need further assistance, please let us know. Team DirectAxis

Best regards,