GP
Garth P

1 reviews | Active since Oct 2016

27 Mar 2017, 14:06

They claim to be a company you can Trust -My Foot

<p>When i see the Direct Axis television advert stating that they are a company you can trust, i simply laugh as this has so not been the case in my experience.</p> <p> </p> <p>I would like to warn people considering taking out a loan with Direct Axis and urge you to read my experience below.</p> <p>I have had 3 previous loans with Direct Axis which i paid in full well before expiration date. They continued to send me mail and sms;s stating that they have pre approved a loan for me.</p> <p>I then took up a 4th loan of R150000. Unfortunately not even 2 months after taking out the loan i lost my job due to Bipolar Depression.</p> <p>Direct Axis hound me on a daily basis, sometimes trying to phone me up to 7 times a dayand continually send sms's the latest one being please reply with... for us to debit your with R106...... Are you kidding me you want to debit me with over R100 000. I received a phone call whilst i was recovering from an op in hospital and yet they phoned me back the very next day. I told them i am seeing a phsychiatrist on 6th April 2017 at a state clinic in which case once i obtain a medical attendant report i will submit a claim against the insurance.</p> <p>This does not stop them from harrasing me as the calls and sms's continue.</p> <p>I have tried asking them to reduce the exhorbitant interest rate they charge, but they are not willing to assist me in my time of desperation.</p> <p>DIRECT AXIS ARE ONLY THERE TO GRAB YOUR MONEY WITH HIGH INTEREST CHARGES BUT WHEN YOU ARE UNEMPLOYED AND DESPERATE THEY ARE LIKE A PACK OF HUNGRY WOLVES.</p> <p>A company you can trust? My ass. They feel feathers for you when you are down and out. This after i was a loyal payer for 3 loans previosuly. Direct Axis you should be ashamed of yourselves!!!!!!!!!!!!!</p>

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Replies (4)
DirectAxis
DirectAxis's reply27 Mar 2017, 14:16
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

GP
Garth P's update28 Mar 2017, 12:44
Reviewer Update

Ha ha. A lady phoned me back this morning and all that they will assist me with is taking me off the call list and she will phone me after 6th April 2017.
Secondly she can help me with an arrangement that I pay 65% of my instalment for 3 months. With tears in my eyes, if you already know that I am unemployed and that I am looking into a disability claim, where the hell do you expect me to find the money to pay the 65% instalments?
What a tragedy that you cannot even assist by reducing your very high interest rates!!!!!!!!!!!!!!
I will never ever consider a loan through Direct Axis again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DirectAxis
DirectAxis's reply28 Mar 2017, 14:05
Official

Hello, please note that our Claims Team are attending to your claim and will revert back to you. Team DirectAxis

DirectAxis
DirectAxis's reply24 Apr 2017, 09:51
Official

Hello, please remember to get in touch with us via *** in order for us to assist you further. Team DirectAxis