EB
Esther B
1 reviews | Active since Apr 2017
25 Jun 2021, 07:23
Their system has been down and I keep on receiving calls to say I am in arrears this morning just after 7 again
Their system has been down and I keep on receiving calls to say I am in arrears this morning just after 7 again. I did pay on 10th but they cannot find it. I have sent emails with pop. Also my interest are increasing instead of decreasing month to month
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DirectAxis's replyOfficial
25 Jun 2021, 09:07Hello Esther,
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused by our system issues.
Our teams are currently dealing with your query and we will continue to monitor your account until it is up to date.
We will keep you posted every step of the way.
Team DirectAxis
DirectAxis's reply25 Jun 2021, 09:07
Official
Hello Esther,
Thank you for reaching out to us.
Please accept our apologies for the inconvenience caused by our system issues.
Our teams are currently dealing with your query and we will continue to monitor your account until it is up to date.
We will keep you posted every step of the way.
Team DirectAxis