GH
George H
1 reviews | Active since Apr 2020
11 Jan 2021, 08:35
Their Customer Service is non-existent.
Their Customer Service is non-existent. I have been struggling more than a week now just to get a settlement balance. Cant get through to a consultant for existing account queries, however if I use my wife's ID and pretend to apply for a new loan then I get through immediately. Then I get transferred from one person to the other. Get cut-off frequently after holding the lines for ages. from about 20+ calls I was only able to speak to a consultant once to ask for settlement balance, they promised to send it immediately but the mail might take 24 - 52 hours. 3 Days later, still nothing. have made 3 more calls this morning, no luck so far!
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DirectAxis's replyOfficial
11 Jan 2021, 10:24Hello George, Thanks for reaching out to us. We apologise for the inconvenience this was causing you, we acknowledge your frustration. Please know that we care about our customers and our top priority is to provide them with excellent service. We had a look at your account and noticed that it is currently with our Claims Department. We have escalated your query to our Claims Team so that they can urgently provide you with a settlement letter. We will ensure your query is resolved as efficiently as possible. Team DirectAxis
DirectAxis's reply11 Jan 2021, 10:24
Official
Hello George, Thanks for reaching out to us. We apologise for the inconvenience this was causing you, we acknowledge your frustration. Please know that we care about our customers and our top priority is to provide them with excellent service. We had a look at your account and noticed that it is currently with our Claims Department. We have escalated your query to our Claims Team so that they can urgently provide you with a settlement letter. We will ensure your query is resolved as efficiently as possible. Team DirectAxis
DirectAxis's replyOfficial
12 Jan 2021, 11:31Hello George, We are able to confirm that your query has been resolved. We have emailed you the settlement letter to your email address. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply12 Jan 2021, 11:31
Official
Hello George, We are able to confirm that your query has been resolved. We have emailed you the settlement letter to your email address. Please confirm receipt when you receive it. Team DirectAxis