The worst service

So my account was handed over to some lawyers called norman and associates that never had the decency to contact to tell me that my account was handed over to them i had to contact directaxis to find out that it was handed over never the less after many days trying to just deal with the lawyers they eventually told me i need to pay an amount of 18000 and that will settle my account i then paid the 18000 and when i called back the next day they said that my account was handed back to directaxis and they have nothing to do with me anymore i then called directaxis almost a month ago and they told me no my account is not settled i have to pay an addition 295 to settle it as frustrating as it was i paid it immediatly and then sent proof to the email address the agent gave me then she said it will take 10 business days to be settled after 2 weeks i called back to find out nothing has been done they never received my proof.of payment the agent then gave me another email address to send it to which doesnt even make sense because the payment reflects on there systems!!! Anyway i sent it and nothing. i called back this morning again just to find out that they coudnt access my account because some other agent was locked into my account and they said they are going to call me back its now almost 1pm and i called at 8am. Why dont you guys just settle my account???? You harassed me to pay you and now that i have you dont want to process my payment so what do you guys still want from me??