the worst financial service provider in the world , easy to give loans with big interest their after they want nothing to do with you if you settled

so they gave me a loan with out stamped bank statements,

I settled my account its in credit all payments reflect, however they need a proof of payment i sent it

after 20 calls and hours of talk time they advice me the pop has been rejected as it has no stamp ( my payment does reflect and the pop sent was the original i forwarded from the bank) no one is smart enough to advice me in advance they allow me to waist my time with follow up calls everyday but no one picks up on this

I did my part and no one in that company is willing to assist me

they do not update ITC the last payment they updated was in March my account is in credit i should get a refund but it looks like direct axis is trying to pocket it and they are using their idiotic slow and useless internal processes to delay this process as long as possible ,

i require my refund , a interest rebate as i settled 5 days earlier then the letter so its 5 days less interest, a settled letter and ITC to be updated immediately , i would also like 27.5% interest on my credit amount that has been in their account for 10 days and counting

they must also put me in contact with an external party where i can lodge a formal complaint