The worst customer service I have ever experienced from any institution.

In 4 days from today it will be exactly a month that I made a mistake and transferred money to Direct Axis that was not meant for them. I am currently working in Tanzania, was home for 2 weeks and all I did those 2 weeks was trying to get my money back I have written a number of emails, made numerous calls to them just to be passed from one consultant to the other and eventually to just get cut off. I requested a call back while in SA, which I actually received. I thought I made a breakthrough!! I was informed that I must send a copy of my bank statement reflecting the payment I made for them to confirm and then refund me.. I have send the bank statement as requested.....it is now a week later, nothing, no response, no acknowledgement no refund.... Now I am back in SA and my only means of communication with them is email, something that render no results as it is just another email received. Tell them you need a loan and you will have that in 24 hours if so much. What more must one do to get your own money back...Really a very negative situation. The worst customer service I have ever experienced from any institution. The system ask for a cell number below but it only accept SA numbers which I can provide but will never be able to receive the call….