KN
Kgopotjo N
1 reviews | Active since Feb 2015
14 Jan 2021, 16:29
The worst Customer service from DirectAxis
I have transferred additional funds into my directaxis account, its been over a week now and i still haven't received a refund. whenever i call the call center agents tell me different stories all the damn time. can i just get the refund and move on with my life please. i dont want any relationship with DirecAxis from now on, the worse customer services i've ever experienced
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Replies (3)
DirectAxis's replyOfficial
15 Jan 2021, 08:15Hello Kgopotjo, Thanks for reaching out to us. We apologise for the inconvenience caused. We’ve had a look at your account and your refund has been logged, please know that this can take up to 10 business days but should the money be paid into your bank account before the 10 business days, we will let you know. Team DirectAxis
Best regards,
DirectAxis's reply15 Jan 2021, 08:15
Official
Hello Kgopotjo, Thanks for reaching out to us. We apologise for the inconvenience caused. We’ve had a look at your account and your refund has been logged, please know that this can take up to 10 business days but should the money be paid into your bank account before the 10 business days, we will let you know. Team DirectAxis
Best regards,
KN
Kgopotjo N's updateReviewer Update
18 Jan 2021, 11:03HI, I have logged a call on the 6th of Jan 2021 and today its the 18th and yet still waiting for payment.
how long should one wait for refund?
how long should one wait for refund?
KN
Kgopotjo N's update18 Jan 2021, 11:03
Reviewer Update
HI, I have logged a call on the 6th of Jan 2021 and today its the 18th and yet still waiting for payment.
how long should one wait for refund?
how long should one wait for refund?
DirectAxis's replyOfficial
18 Jan 2021, 12:59Hello Kgopotjo, Thanks for reaching out to us. We apologise for the delay in getting your refund paid out to you. The refund has been logged but is currently pending for pay out authorisation. We have escalated the matter to our Collections Team so that they can assist as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply18 Jan 2021, 12:59
Official
Hello Kgopotjo, Thanks for reaching out to us. We apologise for the delay in getting your refund paid out to you. The refund has been logged but is currently pending for pay out authorisation. We have escalated the matter to our Collections Team so that they can assist as soon as possible. Team DirectAxis
Best regards,