KD
Kami D

1 reviews | Active since Oct 2017

18 Dec 2020, 14:39

The slowest and dreadful experience ever, never again.

They say they pride themselves on delivering the best possible service. I highly doubt that.

Ive been trying to settle my loan for the past week. Ive sent emails, till today, no reply. Ive phone almost ecveryday they kept telling me to call the next day. Its friday, i want to close my account and settle, how hard is it to send me my settlement letter.

Seriously, your peoples CS is a very very bad, no sense of urgency at all.

Someone contact me n send me the settlement letter ive been requesting the past freaking week.

0
Replies (1)
DirectAxis
DirectAxis's reply18 Dec 2020, 16:12
Official
Hello Kami,  Thanks for reaching out to us.  Please accept our humble apologies for the inconvenience we may have caused.  We have emailed you a settlement letter which will be valid for 5 business days. Settlement letters can take hours to reflect due to system processes.  Please confirm receipt as soon as you receive it.  If you need any further assistance do not hesitate to reach out to us.