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Bradd B

1 reviews | Active since Jun 2016

14 Jun 2016, 09:44

The lure of false advertising

<p>Be aware of the lure of Call Direct. Their advertising campaign informing so called 'Premier Gold Status' cleints that they qualify for loan extensions is ******* and tantamount to false advertising. It is unfortunate that a company like this is nothing but a loan shark. After speaking to 3 different 'consultants' who ask you the same questions and take you through the same process, you finally get to the point where they divulge the ACTUAL loan amount available, this after you have accepted T&C's on a different loan amount. Why go through all the trouble of issuing Premier Gold Status cards with reference numbers etc if it is nothing but a trap? </p>

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Replies (2)
DirectAxis
DirectAxis's reply14 Jun 2016, 10:06
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
Call Direct Customer Relationship Management Team

DirectAxis
DirectAxis's reply20 Jun 2016, 08:05
Official

Hi

We are able to confirm that the matter is resolved.

Kind regards,
Call Direct Customer Relationship Management Team