1 reviews | Active since Oct 2015
THE LEVEL OF DISRESPECT
I am so so so disgusted at the trash service i get from Direct Axis. It is just unbelievable how they give zero ****s about customer care and service. The consultants interrupt you while you are talking, they just cold transfer you when they do not have answers.
When you ask to speak to a manager, they tell you there is no one on the floor. All i want is a statement showing that i am upto date so that i can do my car finance and be on my way.
Between Samkeliwe or Samkeliso ( customer care) , Yolanda ( Accounts), Shanece/Shanice, they just kept transferring me for almost 45 minutes straight.
I never want to be associated with you guys again!!!! I WISH I COULD MOVE MY ****** LOAN BECAUSE YOU GUYS ARE SO DAMN SELFISH.
This morning, I wake up to 6 emails on the very statements you guys said you can never provide. However, you still did not provide what i actually need. Could i please have a statement from the 17th of July 2019 to date please. It is quite urgent.
Kind regards,
This morning, I wake up to 6 emails on the very statements you guys said you can never provide. However, you still did not provide what i actually need. Could i please have a statement from the 17th of July 2019 to date please. It is quite urgent.
Kind regards,