RB
Richard B
1 reviews | Active since Mar 2021
10 Mar 2021, 15:23
The Customer does not matter here
On the 10th March just before 3pm I called to enquire about a triple debit order. I was kept on the line for 10 minutes- someone answered and said she would transfer me. another 7-8 mins later- another answerer, who simply put me on hold again with no explanation. Currently it has been another 15 minutes without interaction of any kind. Why do you continue to do this? there are thousands of one star reviews here- why do your agents continue to treat us like s**t? It is the worst kind or frustration when you are ignored- especially after having 3 debit orders taken off
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
10 Mar 2021, 16:11Hello Richard, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have received from us, we understand and acknowledge your frustration. Our customers are important to us and we strive to constantly deliver great service to ensure they are satisfied. We have escalated your feedback to our Collections Management Team so that they can look into the matter and urgently provide you with assistance. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply10 Mar 2021, 16:11
Official
Hello Richard, Thanks for reaching out to us. Please accept our sincerest apologies for the poor service you have received from us, we understand and acknowledge your frustration. Our customers are important to us and we strive to constantly deliver great service to ensure they are satisfied. We have escalated your feedback to our Collections Management Team so that they can look into the matter and urgently provide you with assistance. We will keep you in the loop until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
15 Mar 2021, 16:03Hello Richard, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. If your contact numbers have changed kindly provide us with the most recent contact numbers. Thank you. Team DirectAxis
Best regards,
DirectAxis's reply15 Mar 2021, 16:03
Official
Hello Richard, we're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you. If your contact numbers have changed kindly provide us with the most recent contact numbers. Thank you. Team DirectAxis
Best regards,
RB
Richard B's updateReviewer Update
15 Mar 2021, 16:09Good day,
I have rep**** via email- it seems my phone auto-rejected the number. I have changed the setting now.
I have rep**** via email- it seems my phone auto-rejected the number. I have changed the setting now.
RB
Richard B's update15 Mar 2021, 16:09
Reviewer Update
Good day,
I have rep**** via email- it seems my phone auto-rejected the number. I have changed the setting now.
I have rep**** via email- it seems my phone auto-rejected the number. I have changed the setting now.
RB
Richard B's updateReviewer Update
15 Mar 2021, 16:19Thank you- Direct Axis has responded and have explained the reason for the debit order, as well as arranged for a refund. Good outcome, positive response.
RB
Richard B's update15 Mar 2021, 16:19
Reviewer Update
Thank you- Direct Axis has responded and have explained the reason for the debit order, as well as arranged for a refund. Good outcome, positive response.
DirectAxis's replyOfficial
15 Mar 2021, 16:29All right. Thank you for the feedback. You're welcome.
Best regards,
DirectAxis's reply15 Mar 2021, 16:29
Official
All right. Thank you for the feedback. You're welcome.
Best regards,