JG
Jody G
1 reviews | Active since Sept 2014
30 May 2020, 09:34
Thanks for the the "excellent" service
Glad to know when you complain about a companies service they quick to respond that they will look into it however a week later and not even a courtesy call to let me know they are busy with it, I would like to add that I have not missed a payment with them over the last 3 years and I always pay on time. Nice to know that I cannot get a loan through them now or even Covid relief. What does it mean when you good payer.....? Absolutely nothing.
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DirectAxis's replyOfficial
01 Jun 2020, 10:34 Hello Jody We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply01 Jun 2020, 10:34
Official
Hello Jody We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. We'll escalate the matter to our support team and arrange for a consultant to call you. Team DirectAxis