YM
YVONNE M
1 reviews | Active since Jun 2015
03 Jun 2015, 09:50
TERRIBLE SERVICES!!!
I overpaid my account with an excess of R25 000.00 and requested a refund since the 26 May 2015. I called 3 times and was requested to hold the line for approximately 45 minutes!!!! This is terrible!!! Please retrieve the calls as your message says \All call are recorded". I want my money NOW!!! This is UNACCEPTABLE!!!"""
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DirectAxis's replyOfficial
03 Jun 2015, 10:11Hello Yvonne@1232,
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply03 Jun 2015, 10:11
Official
Hello Yvonne@1232,
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Thanks for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.
Kind regards
Direct Axis Customer Relationship Management Team
Best regards,