EG
Emily G
1 reviews | Active since Oct 2017
11 May 2020, 08:48
TERRIBLE SERVICE - SHOULD NOT EVEN GET 1 STAR
I am so frustrated and upset with this company. I have been trying for 2 weeks to get hold of somebody to get a settlement amount. I am livid. The service is ridiculous. Even during this time, their service is beyond pathetic. Yes, things are taking longer, but I have been emailing daily, sometimes 2 to 3 times a day. I have been calling and calling. Its socking!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
11 May 2020, 12:05Hello Emily, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis
DirectAxis's reply11 May 2020, 12:05
Official
Hello Emily, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. Please rest assured that we will escalate the matter to our support team and arrange for a consultant to contact you. Team DirectAxis