Terrible Service , Push for **** new sales and Overall terrible client service

I initially transfered R200 into my Direct axis loan account as an advance payment, waited to check how it would reflect which then reflected as "Available funds" , based on that and the understanding that the money will be available to me when I need it, I transferred an additional R80k.

I called Direct axis to explain that I urgently needed the where I was then told the amount is " not available to me" , I explained my situation and was told that the only way to access amount is to take a new loan, I dont need a new loan I need the money that was transferred based on a certain understanding to be refunded . aftee holding for 40 minutes the agent dropped my call .

Never deal with direct axis