Terrible service from Direct axis and Hp attorneys

Today marks a month since I requested for a refund from Direct axis and Hp attorneys. I settled my account with Direct axis on the 12th of June 2025. They had given me a settlement amount if the account was paid within a certain period.

I over paid with R2200, I then contacted Direct axis to notify them of the error and they acknowledge receipt of the funds but I was told to call Hp attorneys as the payment went through their account as the collection agency. I then spoke to one of Hp attorneys representatives and she also acknowledge the error and I was advised that the refund will be processed within 3 working days. On the 18th of June 2025 I got a call from a different consultant from Hp attorneys telling me that they can't refund as the account is closed. It doesn't matter if I paid more than I was required to. I then requested to speak to his supervisor and my call was directed to a lady named Pinky. She was extremely rude and acted like her word is final. We went back and forth then she advised that she will refer the matter to Direct axis.

So I am back dealing with Direct axis and I have forwarded all there requested documents as proof once again they acknowledge and advised that they will process the refund. I then called yesterday and I was told that they will refund Hp attorneys and in turn Hp attorneys will then refund me.

It's been over a month. I need my money paid back to me.