BS
Buhlebuyeza S
1 reviews | Active since Jan 2013
23 Jun 2023, 16:14
Terrible service...
Just made a call to this company and I spoke to this useless person called Mandy/Nandy. Was just trying to follow up on my loan payments since I'm closing the account and she couldn't help with such a simple request of checking the account and if I will receive any information that details that the account has been closed.
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DirectAxis's replyOfficial
23 Jun 2023, 16:49Hello Buhlebuyeza,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
This is the last month we will be debiting your account. Once your debit order is successful your account will go into a closure process which takes up to 10 days.
Once the account is closed we will send you the paid-up letter confirming your account is closed.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
This is the last month we will be debiting your account. Once your debit order is successful your account will go into a closure process which takes up to 10 days.
Once the account is closed we will send you the paid-up letter confirming your account is closed.
Team DirectAxis
DirectAxis's reply23 Jun 2023, 16:49
Official
Hello Buhlebuyeza,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
This is the last month we will be debiting your account. Once your debit order is successful your account will go into a closure process which takes up to 10 days.
Once the account is closed we will send you the paid-up letter confirming your account is closed.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
This is the last month we will be debiting your account. Once your debit order is successful your account will go into a closure process which takes up to 10 days.
Once the account is closed we will send you the paid-up letter confirming your account is closed.
Team DirectAxis