Terrible service, debit orders duplicated

Poor service, tried to move debit order date, sent numerous emails, but to no avail, received phone call from Direct Axis and I explained that I wanted to move my debit order date, the lady said she will get back to me, now they debited my account in in duplicate. Tried to phone them and the lady said I asked them to deibt my account with second additional amount, this is not the. Terrible service, will never make use of their services again