TR
Thandiwe R
1 reviews | Active since Jan 2015
23 Nov 2020, 13:46
TERRIBLE SERVICE
I have been contacting this company for over a week, via telephone and email for settlement letter and i have received no joy. Instead i get calls from their sales consultants offering to increase my loan but NO NE IS ABE TO assist with settlement. I'm defeated and honestly do not want to deal with this company going forward. They claim you can settle our loan anytime, but how do you do that when they are unavailable and not able to provide a settlement.
Terrible service.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
23 Nov 2020, 15:10Hello Thandiwe, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. We have sent you a settlement letter to your email address that will be valid for 5 business days. Please note that settlement letters can take a while to reflect due to system processes. Please confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply23 Nov 2020, 15:10
Official
Hello Thandiwe, Thanks for reaching out to us. We apologise for the inconvenience we may have caused, we understand your frustration. We have sent you a settlement letter to your email address that will be valid for 5 business days. Please note that settlement letters can take a while to reflect due to system processes. Please confirm receipt when you receive it. Team DirectAxis
TR
Thandiwe R's updateReviewer Update
26 Nov 2020, 13:22As I am still unable to get through to your settlements department, kindly forward me an amended settlement les the debit order that went off on the 25th November 2020.
It is really stressful dealing with your company s this is the only way anything seems to get done.
It is really stressful dealing with your company s this is the only way anything seems to get done.
TR
Thandiwe R's update26 Nov 2020, 13:22
Reviewer Update
As I am still unable to get through to your settlements department, kindly forward me an amended settlement les the debit order that went off on the 25th November 2020.
It is really stressful dealing with your company s this is the only way anything seems to get done.
It is really stressful dealing with your company s this is the only way anything seems to get done.