Terrible Service
I requested for the refund an amount of R3018 and someone who qualified for theirs Jobs captures R308 instead of R3018, and the Whole company including Professionals didn't pick up on that mistake since 30/10/2020.. This is the level of poor service and ignorance I have ever came across ever since the Dawn of Existence.. On top of that I need to wait again for 7 hours while they're fixing their own Mistakes which is unacceptable.. If they are professional enough, they where suppose to fix this problem overnight and get my money ready by 05/11/2020
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
05 Nov 2020, 10:50Hello Richard, Thanks for responding to us. We apologise for the inconvenience we may have caused and understand your frustration. We care about our customers and always strive to provide them with excellent service. Our Collections Team are in the process of resolving your query. They have logged for the correct refund to be paid into your bank account. We will ensure it is handled as efficiently as possible and will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply05 Nov 2020, 10:50
Official
Hello Richard, Thanks for responding to us. We apologise for the inconvenience we may have caused and understand your frustration. We care about our customers and always strive to provide them with excellent service. Our Collections Team are in the process of resolving your query. They have logged for the correct refund to be paid into your bank account. We will ensure it is handled as efficiently as possible and will keep you in the loop until everything is sorted. Team DirectAxis