CK
Cayla K
1 reviews | Active since May 2018
27 Sept 2022, 13:26
Terrible service
I am so ****ed
I settled my account with DirectAxis on the 16th of September 2022 and they told me that it will be closed with in 5 working days then my account will be closed. Today I logged into my app it says that my personal loan account is arrears how is that cause i settled the account.
IF THIS ACCOUNT IS NOT CLOSE BY TODAY I WILL TAKE THIS FURTHER AS THIS IS AFFECTING MY CREDIT SCORE.
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DirectAxis's replyOfficial
27 Sept 2022, 14:01Hello Cayla, thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply27 Sept 2022, 14:01
Official
Hello Cayla, thanks for reaching out to us. We apologise for the inconvenience caused in the process of getting your account closed. We understand your frustration and are here to assist. We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis