Terrible Service and No One willing to assist

On Monday the 7th of December, i was offered a contract which was then excepted telephonically. I just needed to submit some FICA documents. I was having a problem due to the fact that i had a temporary id document, and needed to submit another form of identification. I then spoke to a team leader to explain how i didnt see a point in<br> having to get another affidavit when i had to submit a affidavit to receive my temp id.<br> <br> I then submitted the required documentation only to be told, that my contract was cancelled. When i first spoke to the agent as to why my contract was cancelled, she said that the person who cancelled did not put a reason. The agent then proceeded to give me a quote, but was quoted a much lower amount. I explained to her that i did not request the contract to be cancelled. She then tried to exculate it but i was not contacted back.<br> <br> Everytime i get quoted by direct axis, the request my itc score, which in turn drops my credit rating. The worst part is because direct axis has done all these itc requests, meaning that when i try get quoted from competitors it is at a terrible rate. I want to be treated fairly, and if i did cancel my contract, why all the calls?