YA
Yoosuf A
1 reviews | Active since Jan 2018
04 Nov 2021, 08:10
Terrible service after paying account
Very very bad service. I have settled my account over a month ago still did not receive a paid up letter. No feedback. Waiting time to speak to consultants over 7 mins on each occasion of calling at 08:00. They hassle you to pay your account and when that’s done they wait forever to attend to your queries after payment.
Helpful (0)
Replies (1)0
Replies (1)
DirectAxis's replyOfficial
04 Nov 2021, 13:22Hello Yoosuf, Thank you for reaching out to us. We're sorry that you had to spend so much time on this. Your account is closed and a paid-up letter has been emailed to you. You may expect to receive it during the course of today. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply04 Nov 2021, 13:22
Official
Hello Yoosuf, Thank you for reaching out to us. We're sorry that you had to spend so much time on this. Your account is closed and a paid-up letter has been emailed to you. You may expect to receive it during the course of today. If you require further assistance, please let us know. Team DirectAxis