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Zanele M

1 reviews | Active since Nov 2020

06 Nov 2020, 21:33

Terrible service

Direct Axis is like non-existent! The numbers they give are all automated and get dropped. Call backs are not honored. I've sent numerous emails but no reply.

I just need a settlement balance for goodness sake. How can it be so difficult to just give me a settlement amount. It's been a week of trying to call, email. No joy.

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Replies (3)
DirectAxis
DirectAxis's reply09 Nov 2020, 10:44
Official
Hello Zanele, Thanks for reaching out to us. Kindly accept our humble apologies for the poor service you have received from us, we acknowledge your frustration. We care about our customers and always try to provide them with efficient service.  We have arranged with our Claims Department to email you a settlement letter as soon as possible.   Team DirectAxis 
ZM
Zanele M's update11 Nov 2020, 09:33
Reviewer Update
Good day. Till today, I'm still waiting for the settlement letter. Your Claims department has not contacted me. This is just ridiculous.
DirectAxis
DirectAxis's reply11 Nov 2020, 16:05
Official
Hello Zanele, We have received confirmation from our Claims Department that you have been contacted and was assisted by one of our consultants.  Should you require any further assistance please send us a private reply and we will assist you. Team DirectAxis