1 reviews | Active since Feb 2015
Terrible Service
I app**** for a loan with direct axis +/- 2 weeks ago and was hounded by calls through out the next several days requesting documents from several call center agents. Eventually Haley Viljoen contacted me for my documents which i sent and was then approved for a loan. I have since been waiting on Haley Viljoen to complete my loan application and am simply getting no feedbackl. I send emails only to be told she will respond SHORTLY. Last email from Haley was on the 25th Feb stating yet again she would respond shortly yet I never heard from her again...... she simply does not bother to respond..<br> Loan companies like this have terrible service.. you are harassed constantly in the beginning of the enquiry stage and then have to chase to get results....<br> <br> Not at all impressed - do not advise using Direct Axis
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,