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Phumudzo M
1 reviews | Active since May 2015
24 May 2023, 14:56
Terrible Service
I paid up my account my account, But DirectAxis still don't want to send me a paid up letter or zero balance statement. They are busy trying to coerce me into taking another loan. When I called their consultant just put me oh hold for 10minutes and then hangs up. Next thing they all knocked off. Yoliswa Bamu just told me that all the manager are in the meeting the whole day. Do they even work?
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DirectAxis's replyOfficial
25 May 2023, 08:25Hello Phumudzo,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
DirectAxis's reply25 May 2023, 08:25
Official
Hello Phumudzo,
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused in the process of getting your account closed.
We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis