Terrible service 😔

I am very angry with the assistant I got from the legal department I sent an email Early August 2022 and only today I get the response with half information now I've tried to called them million times no answer and am using a lot of airtime....I have asked to be sent my settlement...I lost my job 2014 I could pay my loan now I'm trying fix and pay my debt because it's affecting my credit score....your ppl are even rude on the phone....they said I must call this number they keep hanging up m so sad I used so much airtime nd m not even working plz can I HV my settlement...they gv me this number but still... ***...plz get bck to ASAP